Refund policy

At Aaraamya, we want you to love your purchase. If, for any reason, you're not completely satisfied, please review our policy below.

Return Window

Return requests must be raised within 5 days of delivery.

Requests received after 5 days from the delivery date will not be accepted.

Eligible Returns

Returns are accepted under the following conditions:

  • If you received a damaged, defective, or incorrect product.
  • If you wish to return the product due to a change of mind, the item must be unused, unwashed, and returned in its original packaging with all tags intact. In such cases, the return shipping cost will be borne by the customer.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Used or washed cushion covers.
  • Products damaged after delivery.
  • Products showing signs of use, stains, fragrances, or alterations.
  • Slight colour variations due to screen or display settings.
  • Customized or made-to-order products (if applicable).

Refund Process

Once the returned product is received and passes our quality inspection, the refund will be processed within 5–7 business days.

Refunds will be credited to the original payment method. If this is not possible, we may request your bank account details to complete the refund.

Exchange Policy

Exchanges are subject to product availability.

If the requested replacement is unavailable, an eligible refund will be processed instead.

Return Pickup

  • For damaged, defective, or incorrect products, we may arrange a return pickup where the service is available. If pickup is unavailable in your location, you may be requested to self-ship the product. Reasonable shipping charges will be reimbursed upon submission of a valid courier receipt.
  • For returns due to a change of mind, customers are responsible for arranging and bearing the cost of return shipping.

Refund Eligibility

Aaraamya reserves the right to decline a return, exchange, or refund if the returned product does not meet the eligibility conditions outlined in this policy.

How to Request a Return

To initiate a return, please contact us with:

  • Order ID
  • Product photos (for damaged, defective, or incorrect items)
  • Reason for the return

Contact Us

Email: connect@aaraamya.com

Cancellation Policy

Orders can only be cancelled before they are dispatched.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return, Refund & Cancellation Policy.